For the best print quality, we recommend submitting your logo as a vector file in AI, EPS, or PDF format. If you are supplying a rasterised image (PNG or JPEG), please ensure it is high-resolution — ideally 300 DPI or above at the intended print size. Please also provide your brand's Pantone colour codes (solid coated) to ensure accurate colour matching.

Your marketing or branding team should have your official Pantone codes documented in your brand guidelines. If you don't have this information, let us know — we will use our best judgement to select the closest matching Pantone from your supplied logo file. Please be aware that without a confirmed Pantone code, minor colour variation may occur.

Yes. For all customised orders, we provide a digital proof (virtual mock-up) showing your logo or artwork on the chosen product. Production commences only after you have reviewed and formally approved the artwork. This is a standard part of our pre-production approval process.

Yes. Physical pre-production samples can be arranged upon request. Please note that sample production costs apply, as a single prototype involves the same setup and tooling as a full production run. Your account executive will advise on costs and timing.

Design changes are only possible prior to production sign-off. Once production has commenced, design modifications are not possible without incurring additional charges. We strongly recommend reviewing all artwork proofs carefully before approving.